Privacy Policy

Last updated: July 27, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Filiko Tours, Litous 9, Rethymno.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Greece
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Filiko Tours, accessible from https://filikotours.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

They Said About Us...

I went with a few friends and we had a lot of fun. I loved the narrow alleys that we had to navigate and how the clues were setup. We had the guide with us for help if needed but we were really good so we didnt need much :) The little food prizes we had were so tasty but I wanted more! Overall it was a great experience and I'm looking forward to another game next year. Especially if is run by Virginia. Thank you!
Sephiroth, Treasure Hunting in Rethymno Old Town: Pirates Vs Corsairs
This tour was beyond amazing to say the least. Victoria and Nik are the perfect tour guides. Very friendly and knowledgeable. Ask them anything. Very relaxed and not rushed from one spot to the next. The restaurant/food choices are perfect. The walk through and around the shops give you a look into old Crete. There isn’t a single bite that will disappoint with a wonderful treat at the end.
Tianna, Rethymno Old Town: A Traditional Cretan Food Tour
The food tour was a highlight of our trip. Amazing fresh local dishes and a friendly, informative guide who made me feel like an authentic local. Five stars! A big thank you to Virginia for being so welcoming and an excellent host. I highly recommend this experience to anyone passing through!!
Matthew, Traditional Food Tour in Rethymno
We went on the trip july 2024, and we had a nice walk with Virginia, who took us through several nice Tavernas and bakeries. We tasted several traditionel greek dishes, desserts and wine. Virginia explained a lot about greek traditionens and the history of the city of Rhetymnon. We can highly recommend this tour for those who visit Crete for the first time and those who have a good knowlegde of Crete. Think you from Thomas and Louise, Denmark
Thomas, Rethymno Old Town: A Traditional Cretan Food Tour
An absolute gem! Virginia took me and rest of the group to local eateries, where we ate delicious Greek dishes and sweets. The insights into local traditions made the experience even richer. This tour is perfect to discover the authentic flavors of Crete. Highly recommended!
Charalampos, Rethymno Old Town: A Traditional Cretan Food Tour
Me and my husband had a fantastic time on the food tour! The food was delicious and we had a lot of fun too. Thank you for everything Virginia! Highly recommended!
Aggeliki, Traditional Food Tour in Rethymno
Het is een echte aanrader! je gaat naar leuke hotspots voor de locals en proeft daar ook lokaal eten wat door de hele vriendelijke tourguide is uitgekozen. het was super gezellig en je krijgt leuke weetjes te weten.
Teun, Rethymno Old Town: A Traditional Cretan Food Tour
Superbe visite Virginia est au top elle nous a emmené dans tous les meilleurs restaurants locaux. Nous nous sommes balader au coucher du soleil dans la vielle crête. Foncez une expérience à vivre dans son séjour en Crète. Nous sommes reparti avec des sacs pleins de gâteaux. Merci à Virginia 🥰
Ilona, Rethymno Old Town: A Traditional Cretan Food Tour
We had this amazing toor with Virginia. It is a 'do it like a local' experience in the most traditional and picturesque parts of Crete.
Virginia is very a friendly person and organised the toor according to our needs.
See you soon again!
Niki, Traditional Food Tour in Rethymno
heerlijke tour. de gids brengt je naar leuke tentjes met smakelijke hapjes! zeker een aanrader! gids was verrassend spontaan en vriendelijk
Sanne, Rethymno Old Town: A Traditional Cretan Food Tour
got to see different things around the old town, hosts were brilliant
Steve, Treasure Hunting in Rethymno Old Town: Pirates Vs Corsairs
This art tour was perfect. It really showcased the Greek culture. I loved the hands on parts of the tour. The gifts at the end were super nice as well. Totally recommend it!
Jacob, Rethymno Tradition: Lyra, Pottery, Leather, Wood & More Tour
Tour was excellent, great variety of delicious cretan dishes. Virginia was a brilliant guide, lovely and friendly, gave a great tour of the town with loads of interesting information as well went. Highly recommend, was like having an evening out with a friend full of good food and enjoyable conversation.
David , Rethymno Old Town: A Traditional Cretan Food Tour
Virginia is a great guide. All the workshops were very interesting and we got to participate in some of them. We also loved the small souvenirs they gave us! Definitely value for money!
Mary, Rethymno Tradition: Lyra, Pottery, Leather, Wood & More Tour
Hele leuke tour gehad met een gids waar de passie en liefde voor het eten van afstraalt. Ze wist ook veel te vertellen over het eten en het heeft ons een goed beeld gegeven van de griekse (kreta) keuken. Zeker een aanrader! Tip: Eet niet te veel van te voren want wij zaten erna pauper vol :)
Charlotte, Rethymno Old Town: A Traditional Cretan Food Tour
Virginia was such an amazing guide! It was like having a friend in Crete who knew of all of the best local spots. She also was kind enough to give us more recommendations outside of Crete. The food tour was certainly a highlight of our trip!
Lisa, Rethymno Old Town: A Traditional Cretan Food Tour
The food was amazing! We tried many flavours! It was also the first time I tasted snails and i have to say that I loved them. Virginia is such a warm person and we really enjoyed every minute of the tour.
Dimitra, Traditional Food Tour in Rethymno
C'était incroyable ! Virginia est tellement adorable. Nous avons fait le tour de la ville, tranquille au travers de super adresse choisies avec soins. Nous nous sommes régalés et nous retournons même manger dans les adresses conseillées. C'était tellement délicieux qu'on ne peut pas s'en empêcher. Mon compagnon parle peu l'anglais et elle a fait l'effort de lui parler le plus possible en Français. Un véritable amour, merci beaucoup pour tout Virginia
Marion, Rethymno Old Town: A Traditional Cretan Food Tour
Diese Tour war großartig und nochmal besser als erwartet! Ich hatte so einen netten Abend mit meinem Tourguide Virginia und den anderen Gästen der Tour. Das Essen war super. Die besuchten Restaurants und Geschäfte waren auf den ersten Blick alle sehr unauffällig - aber das Essen dort kann sich sehen lassen! Ich durfte also die ganzen geheimen Perlen Rethymnos kennenlernen und dort locale Köstlichkeiten probieren. Die Tour war jeden Cent wert - und noch viel mehr! Es fühlt sich an als hätte ich eine Freundin auf Kreta gewonnen. Ich wünsche Virginia und Filiko Tours nur das Beste! Danke, danke, danke für alles!
Laura, Rethymno Old Town: A Traditional Cretan Food Tour
The food tour was wonderful! Tasted so many delicious dishes and really liked the picturesque alleys we walked. My family and I had an amazing time with Virginia. Highly recommend! 10/10! 5 stars!
McNab, Traditional Food Tour in Rethymno
Mein Guide Virginia war der Hammer. Ein tolles Erlebnis mit leckerem Essen und mega guten Gesprächen! Gerne wieder. Danke dafür🫶🏻☺️
Anne, Rethymno Old Town: A Traditional Cretan Food Tour
Virginia went out of her way to make this tour special for us. She thoughtfully selected every restaurant and had great variations of food from more unique items to more home style options. The route was easy to follow and avoided some high traffic areas. Virginia not only showed us greek cuisine but focused on Cretean cuisine which I appreciated. The conversation was lovely. I highly recommend this tour!
Angela, Rethymno Old Town: A Traditional Cretan Food Tour
Virginia was amazing super personable and got along with everyone in the group. She really showcased the Greek Culture. The food was delicious and so much of it. Great value for money.
Josefine, Traditional Food Tour in Rethymno