FILIKO TOURS PRODUCTS & SERVICES TERMS & CONDITIONS

All engagements with Filiko Tours will be governed by these Terms and Conditions unless otherwise specified and agreed in writing by Filiko Tours.

These Terms and Conditions govern your use of the Filiko Tours website and services. By accessing our website or purchasing our services, you agree to comply with these Terms. Please read them carefully.

 

Introduction

Filiko Tours (referred to hereafter as “Filiko Tours”, “we”, or “us”) is a licensed Travel Agency (GNTO - MHTE: 1041E70000452301), headquartered at Litous 9, Rethymno, 74100, Greece. Filiko Tours offers a variety of guided tours, workshops, activities, home-cooked meals, cooking classes, and other services (collectively referred to as “Programs”, “Program”), offered to visitors in Greece.

If you do not agree with these Terms, please refrain from using our site and purchasing tickets for Filiko Tours Programs. By purchasing a ticket and participating in any of these Programs, you (referred to as “Participant”, “you”, or “Participants”) automatically accept these terms, confirm that you have fully understood them, and agree to comply with them.

 

Programs offered by Filiko Tours

Details and information about Programs offered by Filiko Tours are available on our website filikotours.com. Some Programs may require a minimum number of participants in order to commence. Filiko Tours reserves the right to cancel a Program at any time, up to 24 hours before its scheduled start, for any reason, including but not limited to, an insufficient number of participants. In the unlikely event that a Program is canceled by Filiko Tours for reasons other than Force Majeure, you will have the option to either retain or exchange your tickets for a new date/tour, or if this time/tour is not suitable, request a refund.  Certain services may be available exclusively online and may have limited availability. We reserve the right to limit sales to any person, geographic region, or jurisdiction.

 

Program Pricing and Details

Filiko Tours reserves the right to modify, withdraw, substitute, and/or vary advertised routes, prices, and departure times for any of its Programs without prior notice. However, reasonable efforts will be made to maintain arrangements as advertised. We reserve the right to modify or discontinue the service at any time without liability.

All prices for join-in tours are per person unless otherwise stated and include local taxes.

All prices for private tours are per group (total number of travelers) unless otherwise stated and include local taxes.

Prices do not include tips, personal expenses, or travel insurance. If you are unsure whether something is included in the Program price or not, please inquire about it on our customer service representatives.

 

Online Store Terms

By purchasing services through our online store, you confirm that you are of legal age in your jurisdiction, or that you have the consent of a guardian if you are under the age of majority. You agree to provide accurate and complete information during the purchase process, including payment details and personal information.

You may not use our products or services for any illegal or unauthorized purposes. By making a purchase, you agree to comply with all applicable laws and regulations, including but not limited to copyright and intellectual property laws.

Filiko Tours reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

The resale of tickets purchased from Filiko Tours is strictly prohibited. Any attempt to resell tickets, especially for a profit or on unauthorized platforms, will result in the cancellation of the tickets without refund. Filiko Tours reserves the right to take legal action against individuals or entities that engage in unauthorized resale of our tickets.

 

Requirements to Participate in Filiko Tours Programs

Participants acknowledge and agree that they participate in the Programs at their own risk. Filiko Tours does not provide personal insurance with their services. We recommend that customers purchase their own travel insurance individually (or through their travel agent). Please check your insurance policy to determine if you are covered and to understand what your travel insurance covers for trips abroad. Filiko Tours will not be held liable for services provided by third parties.

All participants in a Program must hold a valid ticket, voucher, or confirmation letter. Entry may be refused if tickets or vouchers are damaged, defaced, or not purchased from an authorized reseller.

Participants in certain Programs (e.g., Food Tour, Beach Games etc) must disclose, at the time of booking or prior to the Program’s start, if they are in good health and do not suffer from any physical or mental conditions that could pose a risk or limit their ability to participate in activities offered by Filiko Tours. This includes, but is not limited to, epilepsy, dizziness, limb or back injuries, heart conditions, food allergies, dietary restrictions, severe asthma, visual impairments, depression, or recent surgeries.

For certain Programs, Participants may be required to sign a release of liability agreement. Every adult participant must complete, sign, and submit their own agreement prior to the Program’s start. Failure to comply will result in the cancellation of the Participant’s reservation without refund or credit.

For Food and Culinary Programs, we will make every reasonable effort to accommodate nutritional or dietary requirements communicated in advance by Participants. However, given the nature of these Programs, we cannot guarantee that all requirements will be met.

 

Filiko Tours’ Right to Refuse Participation

Filiko Tours reserves the right to refuse participation to any individual for any reason at its sole discretion, regardless of whether they have previously purchased a ticket. A person will be reimbursed for previously purchased tickets if they are refused participation for reasons other than those stated above.

 

Accessibility and Safety

Local conditions in Greece may differ from those in other parts of the world. The condition of some streets may present accessibility challenges. Access for persons with special needs is not guaranteed, and public areas may not be accessible.

Participation in our Programs may require a minimum level of physical fitness, such as the ability to walk uphill or climb stairs. Said requirements will be mentioned in the respective Program webpage. Please inform us of any medical or physical limitations or if you are undergoing medical treatment. Filiko Tours will not be liable for participants’ personal safety, personal items’ safety, or unforeseen events and incidents beyond Filiko Tours’ control, including accidents, thefts, and illnesses during the Program. Each participant is fully responsible for their personal health, medical needs, and safety.

For their own safety, all Participants must follow the directions and instructions of the Program guide at all times and must not disturb other Participants or interfere with the guide’s ability to conduct the Program safely.

 

Booking and Payment Terms

Participants are responsible for providing accurate information during the booking process. Filiko Tours requires full payment for the Program before it commences. Payment can be made securely by credit card online via our website. If online booking and payment are not preferred, please contact us to arrange alternative payment methods via bank transfer or cash. The Program is not confirmed until it has been paid for in full.

Upon successful payment, customers will receive a confirmation and voucher via email. This document must be presented on the day of the Program as proof of purchase. Filiko Tours reserves the right to refuse service to any customer without a voucher or confirmation letter.

Users should check the booking details and notify Filiko Tours immediately in case of any errors. Any request to change a booking may be subject to additional fees as outlined in "Cancellation & Refunds Policy" section.

 

Punctuality

Participants must adhere to the Program’s starting time and meeting point as indicated on their voucher. If a Participant is late, Filiko Tours will consider it a no-show, and participation in the Program will be canceled without a refund. It is recommended that Participants arrive at least 10 minutes before the Program’s start.

 

Cancellation and Refunds Policy

Filiko Tours recognizes that Participants may need to change or cancel an agreed service. Cancellation or change requests must be submitted promptly in writing via email to [email protected] and are not considered valid until a representative of Filiko Tours confirms receipt in writing. The date on which the request is received by Filiko Tours will determine the applicable cancellation fees.

 

Changing the date of a Program incurs no penalty if advance notification is received in writing by the following deadlines:

• Walking tours & workshops: up to 72 hours prior to the tour date

• Day trips: up to 72 hours prior to the tour date

• Home-cooked meals & lessons: up to 6 days before the Program date

• Multi-day trips: up to 30 days before the tour date

• Corporate & large groups: up to 30 days before the tour date

After these deadlines, any change request will incur a rebooking fee.

Any change to booked third-party transportation (air, ferry, rail, or bus), whether purchased independently or as part of a Program, will be subject to any applicable rebooking or cancellation fee as defined by the relevant third party (airline, etc.) regardless of the date the change request is made.

In all other cases, the following cancellation policy applies:

Walking tours & workshops

• Until 72 hours before the scheduled commencement date of service: no cancellation fee

• From 24 to 72 hours before: 50% cancellation fee of total cost

• Less than 24 hours before / no-show: 100% cancellation fee

Day trips

• Until 72 hours before the scheduled commencement date of service: no cancellation fee

• From 48 to 72 hours before: 50% cancellation fee of total cost

• Less than 48 hours before / no-show: 100% cancellation fee

Multi-day trips

• Until 30 days before the scheduled commencement date of service: no cancellation fee

• From 14 to 29 days before: 50% cancellation fee

• Less than 14 days before / no-show: 100% cancellation fee

Home cooked meals / cooking lessons

• Until 6 days before the scheduled date of service: no cancellation fee

• From 72 hours to 5 days before: 50% cancellation fee of total service cost

• Less than 72 hours / no-show: 100% cancellation fee

Large groups / corporate

• Until 30 days before the scheduled commencement date of service: No cancellation fee

• From 15 to 29 days before: 50% cancellation fee of total service cost

• Less than 14 days before / no-show: 100% cancellation fee

Tickets & hotels (purchased independently or as part of a trip)

• Air, bus, rail, ferry tickets: Non-refundable

• Hotels: As per cancellation policy of each hotel

Filiko Tours reserves the right to make changes, substitutions, or cancel a Program if deemed necessary due to unexpected situations, including but not limited to inclement weather, insufficient program participation, circumstances beyond Filiko Tours’ control (such as strikes, lockouts, riots, wars, whether declared or undeclared, hostilities, civil disturbances, acts of God, acts of governments or other authorities, thefts, pilferage, epidemics, quarantines, customs regulations, delays, or cancellations of or changes in itinerary or schedules or from any causes beyond Filiko Tours’ control). In such events, Participants will either be rebooked at the earliest possible time at the Participants’ convenience (considering Program availability), be issued a refund voucher in the case of purchases made through an agent, or be reimbursed the price paid for the ticket minus possible expenses incurred by Filiko Tours in conjunction with the product or service that cannot be refunded. In any case, Filiko Tours shall not be held liable for any expenses, costs, or fees, including but not limited to, airline ticket costs or other personal expenses incurred by customers.

Filiko Tours will not issue any refunds except in accordance with these Terms or as agreed in writing by Filiko Tours.

 

Release of Liability

By purchasing tickets for and/or participating in any of the Programs, and in consideration of being allowed to purchase said tickets, and for other valuable considerations, the receipt and sufficiency of which are acknowledged, said purchaser/Program participant (if under 18 years old, their parents or legal guardian) (the “Participant”) understands, acknowledges, represents, warrants, and agrees as follows, with the knowledge that Filiko Tours will rely on this:

The Participant desires to participate in the Programs offered by Filiko Tours (the “Programs”).

The Participant is in good health and suffers from no physical or mental injury, illness, or disability that would make the Participant especially susceptible to injury or disability while performing any activities related to or in connection with the Programs.

The Participant fully comprehends and accepts each and every one of the risks associated with his/her participation in the Programs, including, without limitation, exposure to unfavorable weather conditions, food sickness, allergic reactions, choking, injuries, COVID-19 (e.g., without limitation, those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians, bicyclists, and the like), and death.

Participation in the Programs is at the Participant’s own sole risk. The Participant, on behalf of him/herself and/or any person or entity acting through or on behalf of the Participant, hereby forever and unconditionally releases Filiko Tours, its affiliates, subsidiaries, owners, officers, employees, agents, and insurers (collectively, “released parties”), from any and all claims, actions, damages, liabilities, losses, costs, and expenses (including, without limitation, attorney’s fees) in any way arising out of, or resulting from, the Participant’s participation in the Programs, including, without limitation, any and all claims, actions, and liabilities for death, COVID-19 infection, injury, loss, or damage to the Participant, to anyone else, or to any property, regardless of whether or not such injury, loss, or damage was caused by the negligence or willful conduct of the company or any of the released parties. The Participant’s release includes, but is not limited to, harm that may be attributable to, or in any way arise from, the Participant’s own conduct, behavior, or history of pre-existing conditions or dispositions. The Participant also agrees that the Participant is financially responsible for any and all medical treatment required as a result of any such harm. The Participant, on behalf of him/herself and/or any person or entity acting through or on behalf of the Participant, further agrees to defend and indemnify the released parties, and to hold the released parties harmless, from any and all liabilities, claims, actions, damages, expenses (including, without limitation, attorney’s fees) and losses of any kind or nature whatsoever in any way arising out of, or resulting from, the Participant’s participation in the Programs.

The Participant agrees to pay any and all costs, fees, expenses, and charges arising from any act or conduct of the Participant that results in damage or injury to any person. The Participant further agrees to indemnify and hold Filiko Tours harmless from and against any such act or conduct.

This Waiver and Release of Claims constitutes the entire agreement and understanding between the Participant and the released parties and cancels, terminates, and supersedes any prior agreement or understanding relating to the subject matter hereof. There are no representations, promises, agreements, warranties, covenants, or undertakings other than those contained in this Waiver and Release of Claims.

None of the provisions of this Waiver and Release of Claims can be waived or modified except expressly in writing signed by the Participant and the party against whom the waiver or modification is sought to be enforced. Failure of any of the released parties to enforce any of their rights hereunder at any time shall not act as a waiver to enforce their rights under this Waiver and Release for the same or similar acts at any subsequent time. 

 

Disclaimer of Warranties; Limitation of Liability

Filiko Tours makes no warranties, express or implied, regarding the services provided. All services are offered ‘as is’ without any guarantees of performance, quality, or reliability. To the fullest extent permitted by law, Filiko Tours disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Filiko Tours will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of the service, including but not limited to, any errors or omissions in any content, loss of data, or any other loss or damage of any kind incurred as a result of the use of any service offered by Filiko Tours, even if advised of their possibility. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Filiko Tours, its affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim, demand, loss, liability, or expense, including reasonable attorneys’ fees, arising out of your use of our services, your breach of these Terms, or your violation of any law or the rights of a third party.

 

Privacy Policy

Our Privacy Policy outlines the personal information we collect, use, and disclose and is incorporated into these Terms and Conditions.

 

Amendments to the Terms & Conditions

Filiko Tours may amend these Terms and Conditions at any time with immediate effect. If we make amendments, they apply from the date of their publication on the Website. Any use of the Website or purchase and participation in any of the Programs following such amendments means you consent to these amendments. It is your responsibility to check our website periodically for changes to these Terms.

 

Content Ownership

Filiko Tours retains all worldwide rights to the intellectual property on the Website and any content on the Website, including, but not limited to, the artwork, “look and feel” of the Website, its color combinations, layout, and all other graphical elements, photographs, videos, sounds, visual interfaces, design, logos, trademarks, service marks, content, compilation, source code or HTML code, products, software, and other material contained or presented on the Website, and any combination thereof (“Material”, or “materials”). The Material is copyrighted or otherwise protected and owned by Filiko Tours, or a third party who licensed the right to use to Filiko Tours, and as such is protected by Greek and foreign copyright, trademarks, trade secrets, patents, and other intellectual property laws and other applicable laws worldwide. Except where your use constitutes “fair use” under copyright law, you may not otherwise use, download, upload, copy, print, display, perform for commercial use, modify, reproduce, publish, republish, license, post, transmit, or distribute any Material on the Website in whole or in part without the prior written consent of Filiko Tours. Filiko Tours, its affiliates, business partners, and/or licensors own all rights, title, and interest, including all copyright, trademark, trade secrets, patent, and other intellectual property rights in such Material. We may provide access to third-party tools over which we have no control, and these are provided ‘as is’ without warranties. Our service may include links to third-party websites. We are not responsible for the content or accuracy of third-party materials and are not liable for any damages related to third-party transactions. Any comments, feedback, or submissions you provide may be used by us without restriction, and we reserve the right to monitor and remove content at our discretion.

 

Governing Law - Jurisdiction

Those who choose to access this website do so at their own risk and initiative and are responsible for compliance with all applicable local laws. These terms shall be governed by and construed in accordance with the laws of Greece. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of Athens. By using this website, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections as to jurisdiction or venue in such courts.

 

Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such provision shall be ineffective to the extent of such unenforceability or invalidity, without affecting the remaining provisions of these Terms, which shall remain in full force and effect.

They Said About Us...

I went with a few friends and we had a lot of fun. I loved the narrow alleys that we had to navigate and how the clues were setup. We had the guide with us for help if needed but we were really good so we didnt need much :) The little food prizes we had were so tasty but I wanted more! Overall it was a great experience and I'm looking forward to another game next year. Especially if is run by Virginia. Thank you!
Sephiroth, Treasure Hunting in Rethymno Old Town: Pirates Vs Corsairs
This tour was beyond amazing to say the least. Victoria and Nik are the perfect tour guides. Very friendly and knowledgeable. Ask them anything. Very relaxed and not rushed from one spot to the next. The restaurant/food choices are perfect. The walk through and around the shops give you a look into old Crete. There isn’t a single bite that will disappoint with a wonderful treat at the end.
Tianna, Rethymno Old Town: A Traditional Cretan Food Tour
The food tour was a highlight of our trip. Amazing fresh local dishes and a friendly, informative guide who made me feel like an authentic local. Five stars! A big thank you to Virginia for being so welcoming and an excellent host. I highly recommend this experience to anyone passing through!!
Matthew, Traditional Food Tour in Rethymno
We went on the trip july 2024, and we had a nice walk with Virginia, who took us through several nice Tavernas and bakeries. We tasted several traditionel greek dishes, desserts and wine. Virginia explained a lot about greek traditionens and the history of the city of Rhetymnon. We can highly recommend this tour for those who visit Crete for the first time and those who have a good knowlegde of Crete. Think you from Thomas and Louise, Denmark
Thomas, Rethymno Old Town: A Traditional Cretan Food Tour
An absolute gem! Virginia took me and rest of the group to local eateries, where we ate delicious Greek dishes and sweets. The insights into local traditions made the experience even richer. This tour is perfect to discover the authentic flavors of Crete. Highly recommended!
Charalampos, Rethymno Old Town: A Traditional Cretan Food Tour
Me and my husband had a fantastic time on the food tour! The food was delicious and we had a lot of fun too. Thank you for everything Virginia! Highly recommended!
Aggeliki, Traditional Food Tour in Rethymno
Het is een echte aanrader! je gaat naar leuke hotspots voor de locals en proeft daar ook lokaal eten wat door de hele vriendelijke tourguide is uitgekozen. het was super gezellig en je krijgt leuke weetjes te weten.
Teun, Rethymno Old Town: A Traditional Cretan Food Tour
Superbe visite Virginia est au top elle nous a emmené dans tous les meilleurs restaurants locaux. Nous nous sommes balader au coucher du soleil dans la vielle crête. Foncez une expérience à vivre dans son séjour en Crète. Nous sommes reparti avec des sacs pleins de gâteaux. Merci à Virginia 🥰
Ilona, Rethymno Old Town: A Traditional Cretan Food Tour
We had this amazing toor with Virginia. It is a 'do it like a local' experience in the most traditional and picturesque parts of Crete.
Virginia is very a friendly person and organised the toor according to our needs.
See you soon again!
Niki, Traditional Food Tour in Rethymno
heerlijke tour. de gids brengt je naar leuke tentjes met smakelijke hapjes! zeker een aanrader! gids was verrassend spontaan en vriendelijk
Sanne, Rethymno Old Town: A Traditional Cretan Food Tour
got to see different things around the old town, hosts were brilliant
Steve, Treasure Hunting in Rethymno Old Town: Pirates Vs Corsairs
This art tour was perfect. It really showcased the Greek culture. I loved the hands on parts of the tour. The gifts at the end were super nice as well. Totally recommend it!
Jacob, Rethymno Tradition: Lyra, Pottery, Leather, Wood & More Tour
Tour was excellent, great variety of delicious cretan dishes. Virginia was a brilliant guide, lovely and friendly, gave a great tour of the town with loads of interesting information as well went. Highly recommend, was like having an evening out with a friend full of good food and enjoyable conversation.
David , Rethymno Old Town: A Traditional Cretan Food Tour
Virginia is a great guide. All the workshops were very interesting and we got to participate in some of them. We also loved the small souvenirs they gave us! Definitely value for money!
Mary, Rethymno Tradition: Lyra, Pottery, Leather, Wood & More Tour
Hele leuke tour gehad met een gids waar de passie en liefde voor het eten van afstraalt. Ze wist ook veel te vertellen over het eten en het heeft ons een goed beeld gegeven van de griekse (kreta) keuken. Zeker een aanrader! Tip: Eet niet te veel van te voren want wij zaten erna pauper vol :)
Charlotte, Rethymno Old Town: A Traditional Cretan Food Tour
Virginia was such an amazing guide! It was like having a friend in Crete who knew of all of the best local spots. She also was kind enough to give us more recommendations outside of Crete. The food tour was certainly a highlight of our trip!
Lisa, Rethymno Old Town: A Traditional Cretan Food Tour
The food was amazing! We tried many flavours! It was also the first time I tasted snails and i have to say that I loved them. Virginia is such a warm person and we really enjoyed every minute of the tour.
Dimitra, Traditional Food Tour in Rethymno
C'était incroyable ! Virginia est tellement adorable. Nous avons fait le tour de la ville, tranquille au travers de super adresse choisies avec soins. Nous nous sommes régalés et nous retournons même manger dans les adresses conseillées. C'était tellement délicieux qu'on ne peut pas s'en empêcher. Mon compagnon parle peu l'anglais et elle a fait l'effort de lui parler le plus possible en Français. Un véritable amour, merci beaucoup pour tout Virginia
Marion, Rethymno Old Town: A Traditional Cretan Food Tour
Diese Tour war großartig und nochmal besser als erwartet! Ich hatte so einen netten Abend mit meinem Tourguide Virginia und den anderen Gästen der Tour. Das Essen war super. Die besuchten Restaurants und Geschäfte waren auf den ersten Blick alle sehr unauffällig - aber das Essen dort kann sich sehen lassen! Ich durfte also die ganzen geheimen Perlen Rethymnos kennenlernen und dort locale Köstlichkeiten probieren. Die Tour war jeden Cent wert - und noch viel mehr! Es fühlt sich an als hätte ich eine Freundin auf Kreta gewonnen. Ich wünsche Virginia und Filiko Tours nur das Beste! Danke, danke, danke für alles!
Laura, Rethymno Old Town: A Traditional Cretan Food Tour
The food tour was wonderful! Tasted so many delicious dishes and really liked the picturesque alleys we walked. My family and I had an amazing time with Virginia. Highly recommend! 10/10! 5 stars!
McNab, Traditional Food Tour in Rethymno
Mein Guide Virginia war der Hammer. Ein tolles Erlebnis mit leckerem Essen und mega guten Gesprächen! Gerne wieder. Danke dafür🫶🏻☺️
Anne, Rethymno Old Town: A Traditional Cretan Food Tour
Virginia went out of her way to make this tour special for us. She thoughtfully selected every restaurant and had great variations of food from more unique items to more home style options. The route was easy to follow and avoided some high traffic areas. Virginia not only showed us greek cuisine but focused on Cretean cuisine which I appreciated. The conversation was lovely. I highly recommend this tour!
Angela, Rethymno Old Town: A Traditional Cretan Food Tour
Virginia was amazing super personable and got along with everyone in the group. She really showcased the Greek Culture. The food was delicious and so much of it. Great value for money.
Josefine, Traditional Food Tour in Rethymno